Terms of exchange and return of goods

In accordance with the Consumer Rights Protection Act, you can return goods purchased in the Monpacie online store within fourteen days of purchase, provided that all standards are met.

Conditions for exchange/return of good quality goods:
Consumers have the right to exchange or return non-food products of suitable quality from the seller from whom they purchased them if they are not satisfied with the product's shape, dimensions, style, color, or size. Consumers have the right to exchange or return goods of suitable quality within fourteen days, excluding the day of purchase.

The exchange and return of goods of appropriate quality shall take place in the case of:

• if it has not been used;
• if its commercial form is maintained;
• if consumer properties, seals, labels are preserved;
• upon presentation of the settlement document issued to the consumer together with the sold goods;

In the event of an exchange or return of goods of sufficient quality purchased in the online store, the buyer covers the costs of the transport service.

If you have any questions, please contact us at the email address provided in the Contacts section.